A diversified global financial services company and the world's second largest manager of private wealth assets wanted to consolidate its IT assets, reduce cost of operations and increase availability of IT infrastructure. We helped the client transform its service desk operations and achieve steady-state service levels by the end of the transition. We delivered cost benefits, improved service levels and operational efficiencies through a variety of engineering efforts as well as through the synergies of our Applications-Infrastructure consolidated utility model.

The UK’s largest clothing retailer wanted to achieve continuous cost reduction and effectiveness in its IT operations. The client also wanted sole supplier ownership for all service areas thereby ensuring service continuity and safeguarding of knowledge capital. We served as a service integration partner to the firm for applications and infrastructure with end‑to‑end business‑aligned KPIs. In addition, we retained environment knowledge by re‑badging key customer personnel, infusing a strong metrics culture through daily dashboards and management reports and provided dedicated services management support.

The client wanted to create a centralized team to own, monitor & control test environments thereby ensuring better accountability, environment availability & utilization. Together with the client team, Cognizant developed and deployed the TEMS (Test Environment Management Services) Framework. With more than 5 years of history partnering with the client, we have provided significant scalability to the TEMS team and supported the firm during its largest global acquisition. We delivered several environment transformation initiatives and have made significant contributions in putting a strong governance structure with centralized PMO services.